Telephone Recovery Support

SOS is pleased to offer Telephone Recovery Support!


SOS provides Telephone Recovery Support Service (TRSS) calls to anyone interested in receiving support.

& Remember, you're in recovery when YOU say you're.
SOS support all pathways.

Phone calls are between the hours of 9am and 5pm (Monday-Friday)

Our Telephone Recovery Support Services utilize a protected web based platform called RecoveryLink to provide secure chat, telephonic or video recovery support services.

Telephone Recovery Support is an innovative, peer-to-peer support service. Trained staff who are, in many cases, in recovery themselves, make weekly, bi-weekly, and monthly calls to “check in” and see how people are doing. Individuals and family members, or loved ones, are offered support; encouragement, and information about resources that may help them maintain and stabilize.

The beauty is in the simplicity. Having an option to pick up the phone and receive support helps people stay connected in recovery. The connection of that phone call can make someone feel wanted, cared about, and included. Dare, we say “loved”. When making the call, the staff also feels rewarded when they have spoken with someone. They share in joys and sorrows, triumphs and setbacks. They have the satisfaction of giving back, of making a difference. It’s a classic win-win scenario that builds trusting connections and support between peers.

Why telephone recovery support?

We know that our calls help people maintain their recovery and get them back on track if a setback occurs. When someone tells us they are struggling or have had a setback, we don’t kick them out of our program; we keep calling them, checking in with them, and being there for them.  In some cases, individuals and family members will have us call more often than weekly as we may be one of their only supports due to transportation, location, and housing situations. When someone is down, that’s when he or she needs the most support. SOS peer support is often the only encouraging voice heard at a critical junction of their journey.  These check-ins are available for anyone, regardless of where an individual or family member may be located, we’ve even had people relocate to other parts of the country and maintain our connection with them.

Rochester Center hours


Dover 9-5 • Rochester 9-5 • Hampton 9-5